PLEASE NOTE

  • Please note, these transit times are estimates only.

  • Online orders are not processed over weekends or public holidays.

DISPATCH TIME FRAME

We aim to dispatch all orders within 24 hours, Monday - Friday. Any orders placed over the weekend or on a VIC Public Holiday will be dispatched the next business day.

Keep a lookout for your tracking number that will be sent to the email entered at checkout once your order has been shipped out. 

Please note, estimated shipping/delivery timeframes will apply after dispatch. Allow up to 48 hours for orders to be dispatched during high volume periods, holidays and sales. 

DELIVERY

Most orders will require a signature on delivery. Your package may be delayed if your delivery address is unattended at the time of delivery. If you are not present at the time of your order’s delivery, most courier services will leave a calling card. 

Your order will be redirected to your local post office for collection. Please present your Photo ID when collecting your order. 

ORDER TRACKING

Once your order is packed and leaves our warehouse, you will receive an email with your order’s tracking number.

You will be sent a unique tracking code for your package that can be tracked online.

Please allow up to 48 hours between Monday to Friday for your tracking number via email.

If you have not received your tracking number, please check your ‘Junk/Spam’ folder via email, as it may have been automatically filtered.

RETURN TO SENDER

Any orders returned back to our warehouse as undeliverable will receive an automatic credit note for the value of the items purchased, excluding original shipping costs. This will allow you to make a new order with us. 

To find out why your order was returned back to us, please contact the shipping company directly with your tracking number. This is often due to invalid or missing address details. 

DELAYS & LOST IN TRANSIT

At Améra, we do our best to ensure your order arrives on time and in perfect condition. However, once your parcel has been dispatched and is in the hands of the courier, we are not liable for any lost, stolen, or delayed packages.

Please note:

  • Améra is not responsible for parcels marked as delivered via tracking but reported missing or stolen.

  • Any customs delays or processing issues are unfortunately beyond our control, and we cannot be held accountable for extended delivery times due to these circumstances.

We recommend contacting the courier directly if you experience any issues with delivery after your tracking has been updated.

Our customer care team are here to help! For all other Shipping & Delivery enquiries, please get in contact with us here.