Privacy Policy

Your privacy is important to us. This Personal Data Protection Policy governs how Améra collects, uses, and stores your personal data. By interacting with our website, you agree to the practices outlined in this policy.

You can view this policy at any time on this page.

WHAT WE COLLECT

Améra is a controller of the personal data you (the data subject) provide. We collect the following types of personal information:

Full name, address, email, and phone number

Your IP address

Browser type, version, and operating system

Website usage data (pages viewed, time on site, interactions)

Cookie data and session tracking

We may use cookies or similar technologies to analyze trends, administer the website, track user activity, and gather demographic information. You can manage cookies through your browser settings, but disabling them may affect site functionality.

We also partner with third-party platforms to manage advertising across other websites. These partners may use cookies to gather information about your browsing behavior in order to serve relevant ads.

WHY WE COLLECT YOUR DATA

We use your personal data for the following reasons:

To process and deliver your orders

To communicate with you about your order or shipping status

To respond to customer service requests

To send promotional emails or SMS messages (only if you opt-in)

For internal reporting and business operations

To optimize your shopping experience through tools like Microsoft Clarity and Microsoft Advertising, which help us better understand how users interact with our site

Data is collected via first and third-party cookies and may include behavioral metrics, heatmaps, and session replays. This helps us improve the site and tailor content and offers more effectively.

For more on Microsoft’s use of your data, refer to the Microsoft Privacy Statement.

HOW WE STORE YOUR DATA

Your data is securely processed and stored by Améra in Australia. Some of our vendors (such as Squarespace, Shopify, Google, Facebook) may process your data internationally, including outside the European Economic Area (EEA). By using our site, you consent to this international transfer and storage of your data.

We ensure that:

Your connection to our website is secure

Internal access to your personal data is limited and protected

No third party has access to your data unless legally required.

DATA RETENTION

We retain your personal information for as long as your account is active or as needed to provide services to you. After this, your data is irreversibly deleted. We may retain some information for legal, tax, and fraud-prevention purposes.

YOUR RIGHTS

You have the right to:

Request access to your personal data

Correct or update inaccurate data

Request deletion of your data

To exercise these rights or file a complaint, please contact our Data Protection Officer at info@elvara.com.au

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner, or if located in the EEA, your local data protection authority.

CHANGES TO THIS POLICY

We may revise this policy as needed. If any significant changes are made, we will notify you via email or a notice on our website. Please review this page regularly to stay informed.

Mobile Terms of Service

Améra’s mobile messaging service (the "Service") is operated by Améra. By using our SMS/text messaging service, you agree to these Mobile Terms.

By subscribing, you consent to receive recurring automated text messages regarding updates, promotions, or order notifications.

You do not need to opt into SMS messaging to make a purchase.

Standard message and data rates may apply. Message frequency may vary.

To stop receiving messages, click the unsubscribe link in any text message or reply STOP.

For help, contact us at info@elvara.com.au.

We are not responsible for delayed or undelivered messages. Please ensure your mobile number is current. If your number changes, re-subscribe with your new number.